Refund Policy

Effective date: October 4, 2026

We want our courses to be worth your time. If a course isn’t right for you, here’s how refunds work.

Individual courses

You can ask for a full refund within 30 days of buying a course, as long as you have completed less than 20% of it.

Team seats

For orders with several seats, each seat is treated on its own. Within 30 days of the order, you can ask for a refund for any seat that hasn’t been assigned to a learner, or whose learner has completed less than 20% of the course.

What isn’t refundable

• Requests made more than 30 days after purchase
• Courses or seats where 20% or more of the course has been completed
• Custom services, such as course development or in-person training, which are covered by their own agreement

How to ask for a refund

Email support@trainingcompliance.ca with the subject line “Refund request” and include your name, your order number and, for team orders, which seats you’d like refunded. A short reason helps us improve, but it’s optional.

We’ll reply within 5 business days. Approved refunds go back to the original payment method; your bank or card issuer may take a few more days to show it. When a refund is issued, access to the refunded course or seat ends.

Your other rights

This policy doesn’t limit any rights you have under consumer protection law.